Returns/ Exchanges/ Cancellations

​

All products available are made to order and/or custom and as a result WE DO NOT accept any returns or exchanges. All sales are final so you should double check the measurements provided to make sure you are ordering the correct size product. 

​

INCORRECT OR DAMAGED ITEMS

​

If you receive an incorrect shipment and/or damaged items, please notify us within  2 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.

If a defective item is received, item can be replaced for the same product, in the same size and color, after a clear picture showing the defect has been provided to us.  

​

Notifications need to be sent to toldesigns229@gmail.com. We will not refund initial shipping cost. We will pay the return shipping costs if the return is a result of our error, (you received an incorrect or defective item, etc.) otherwise we do not pay for return shipping.

​

Returning shipments must be postmarked to return no more than 5 days of date that the order was received by customer. Orders that are received for return that do not meet the return policy requirements will be donated to a local charity.

 

Orders cannot be modified, canceled, exchanged, or returned. Please take care when ordering to ensure you've got everything you need and have selected the correct designs. We cannot add to, remove, exchange, return, combine, etc. ALL SALES ARE FINAL. Our order fulfillment process does not allow for this.

 

If there are any issues with your order please contact toldesigns229@gmail.com