S H I P P I N G/ LOST / STOLEN / UNDELIVERED PACKAGES

In the very rare event that your package is lost, stolen, or undeliverable as addressed, we will work hard to help you locate the package. While we will help you try and locate your package by providing all relevant shipment information, non-delivered packages will not be reshipped or refunded. Once a package has been shipped we cannot be held responsible for a missing package. We encourage our customers to call their local Post Office and/or local Customs Office in the event of a non-delivery.

 

DELIVERY

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We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address

will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.

 

Please be aware that once a package is shipped, the USPS often does not update package tracking information

until it is delivered. Tracking information is provided on all orders. Think Out Loud Designs will only respond to

requests to track orders that have gone beyond 14 business days from the date the order was placed.

 

Orders shipped to an incorrect address provided by customer will be subject to additional shipping costs if

returned to Think Out Loud Designs as undeliverable.

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Any package that is returned to the sender by the USPS and canceled by the customer is subject to a

20% restocking fee. Think Out Loud Designs does not accept liability for any packages after they have been

accepted by the USPS for delivery to customer.

 

ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a

USPS failure, please contact them with any questions or concerns.

All Coffee Mugs are shipped via priority mail through the USPS. Priority mail includes $50 insurance through the USPS. If you receive a damaged mug upon delivery, you must file a claim with the USPS for the damaged item. All inquiries of damaged coffee mugs will be referred to the USPS.

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